Privacy: customers

Information we collect

We collect information required to process and deliver customer orders, quotes or sample.

This information includes:

  • what you are ordering
  • your contact details
  • delivery address
  • payment information
  • design information
  • IT Logs

We collect this information directly from you, or where you are buying through one of our resellers they may forward your information to us.

We may also generate further information when processing your request, for example recommendations and specifications for products.

Why we collect information

We collect this information so that we can fulfil our contract with you.

We continue to store this information for seven years after we have delivered your order to meet our legal obligations to keep records.

We may also, with your consent, use this information to send you information on our products and services (including pricing information, magazines and product information).

This includes products and services from Cybanetix.

You may withdraw this consent at any time by unsubscribing from the service following the instructions provided with the material (such as clicking unsubscribe if you receive information via e-mail).


We may disclose information about you to our suppliers such as:

  • Hauliers used to ship the product to you, or who are quoting to ship the product
  • Design agencies who may support the process of quoting for your job
  • Our consultants and professional advisors

And, where you have provided consent, to our suppliers involved in sending marketing material.

What we do not do

We do not currently transfer data outside of the EEA.  If we do so in the future we will use a legal framework approved by the EU for the protection of your data.

We do not do any profiling or automated decision making.

We do not process any special categories of information.

How long do we keep your data?

We keep your data for seven years after your last transaction with us.

IT logs which are hosted on our platforms will be kept only for as long as you subscribe to our services. IT logs on our hosted platforms will be deleted one month after you service is terminated.

Your rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data. You have the right to request from us access to, rectification of or erasure of your personal data.

You have the right to request that we restrict processing your data (have us store but not use your data), object to our processing of your data as well as in certain circumstances the right to data portability.

Exercising these rights

If you wish to exercise your rights contact

However, you may also make the request to any Cybanetix staff member, who will start the process for you.  If the request is made verbally the Cybanetix staff member receiving the request shall record it in writing and confirm the wording with you.

If we decide not to act on your request within a month, or refuse the request, we will set out clearly the reason we took no action.

Right to complain

And, if you do not agree with our decision, or otherwise believe we have not complied with the requirements of GDPR, you can ask the Information Commissioners Office to review how we have handled your request.

Data security

Cybanetix protect your information by following the advice in the UK governments cyber essentials standard. We restrict who can access your information to just those who need it for the purposes described in this document.  When we transmit your data over the Internet we encrypt it.

Contact details

Cybanetix Limited
Tintagel House
92 Albert Embankment

Tel: 020 8396 7442

Our data protection officer can be contacted at